Reliance Protectron - Key Holder Cards

Your Safety

Andy called in to thank VOXCOM for the great service while handling an intrusion alarm.His roommate's ex-boyfriend came into their home and tried to severely hurt her so Andy decided to trip the alarm and disarm it immediately just to scare him off. Andy was so impressed that even when he disarmed the system within a minute VOXCOM called him to make sure everything was so okay. He is so happy to have a VOXCOM security system and believes that having the system allowed the situation turn out for the best.

Need help choosing the right system for you?
Contact a security professional online or at 1 800 661-5535

Are You Moving

Going on Holidays

Refer a Friend and Win

Key Holder Cards

In an emergency, having the right information is the key to acting quickly. When our Emergency Response Centre receives a signal from your system they will alert the appropriate authorities, you and/or your key holders. To ensure a prompt response, please keep all of your account information up to date, including the information of your key holders.

What is a key holder?
A key holder is someone you trust to respond to an emergency on your behalf. They can be designated for a limited time, such as while you’re on vacation or for an on-going basis when we are not able to reach you. As the name implies, key holders must have a key to the home or business.

Who should be my key holder?
They can be a trusted neighbour, friend or family member. For business customers they can include managers or trusted staff members.

What are key holders responsible for?
Key holders act on your behalf during an emergency when you cannot be reached. A VOXCOM Emergency Response Operator will alert your key holder to the situation and advise them of what options they have and if authorities have been contacted. If you have guard service, they will be notified first.

What information does a key holder need?
Work out an action plan with your key holders to ensure a quick and safe response to an emergency. Provide each of your key holders a unique verbal pass code so that their identity can be confirmed by our Emergency Response Centre.

How often should I update my key holder?
Having accurate information for your key holder contacts is very important. To ensure your list is current and up-to-date we recommend reviewing the information every six months.