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How does Monitoring Work?
The Emergency Response Centre
What Happens When My Alarm Goes Off?
Why VOXCOM?
How does Monitoring Work?
All of the components of your security system are connected to a central control panel, essentially the brains of the system. The control panel communicates with VOXCOM's Emergency Response Centre via your regular telephone line or through a cellular network.
Once your system is armed, VOXCOM monitors each of the sensors in your home or business for activity. If a sensor is tripped and no valid code is entered into the keypad within a specified time, an alarm signal is sent to the Emergency Response Centre.
This is when VOXCOM’s Emergency Response Operators jump into action.
The Emergency Response Centre
VOXCOM began monitoring Canadians for personal medical emergencies in 1989. Since then it has developed the Emergency Response Centre (ERC) into one of the most technologically advanced monitoring stations in the country watching out for over 122,000 homes, businesses and individuals.
VOXCOM’s Emergency Response Centre (ERC) combines the very latest in technology with a best-in-class training program for their Emergency Response Operators. With 12 weeks of in-house training and practicum learning, their ERC Operators learn to respond to emergency alarm situations and medical emergencies with precision and professionalism. In addition to this training, all of their operators become certified with the Central Station Alarm Association (CSAA) and the Security Industry Association (SIA).
Multiple-monitor operator stations, integrated with leading edge response platforms, two-way voice technology and complete customer management systems, ensure that all of the information to handle the situation quickly and correctly is obtained for the operator. This high-end technology ensures a rapid response to any emergency.
Through their commitment to excellence, VOXCOM has built and operated the ERC to meet the requirements of the Underwriters’ Laboratories of Canada (ULC) and is one of only two Canadian monitoring stations to have earned the prestigious Five-Diamond Certification from the CSAA. To earn this designation VOXCOM displayed proficiency in alarm verification, communication with emergency services and emergency preparedness for a wide variety of scenarios. The CSAA Five-Diamond Certification is seen as the benchmark of excellence for a central station.
VOXCOM has implemented the technology and people required to operate a world-class monitoring station. Security companies from all over North America continuously visit VOXCOM to learn from its best practices.
“We’re looking out for you” isn’t a corporate slogan, it is a promise VOXCOM makes to customers every day.
What Happens When My Alarm Goes Off?
Within seconds of receiving an alarm signal from a home or business the ERC's cutting-edge technology gives VOXCOM operators the relevant information they need. In seconds they can determine:
- What type of emergency it is.
- Which local authorities to dispatch.
- Who to contact.
- What to do if you're on holidays.
- Whether there is a pet in the house.
Operators will have everything they need to know in order to deal with your situation quickly and effectively. Click here to visit VOXCOM’s website and learn more about monitoring.
Why VOXCOM?
Since 1989, VOXCOM Security Systems has been looking out for Canadian businesses and homes. As an industry leader, VOXCOM combines the strength and stability of a national company with the convenience of local service from coast to coast, designing and installing security, life safety and property protection systems.
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Technology Leader
VOXCOM uses the most sophisticated and reliable technologies to protect customers. “Monitored by VOXCOM” means you are protected 24-hours a day by a state of the art, ULC certified Emergency Response Centre.
Customer Focused
At VOXCOM, customers come first. Products and services are developed to meet the customer’s needs and processes and systems are designed for one-call resolution to customer issues.
Local Service, Coast to Coast
VOXCOM has over 300 employees and a first class dealer network made up of over 100 dedicated businesses across the country, all looking out for you. |
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Best People
Behind VOXCOM’s technology are some of the industry’s best people. VOXCOM’s Emergency Response Operators receive over 300 hours of training and are 5 Diamond and Security Industry Association certified. In addition, all employees participate in on-going training.
Reliable Products and Services
VOXCOM’s Lifetime Service Protection Program is designed to ensure the life of your security system while saving you from the worries of unexpected repair or maintenance bills.
Value-Add Programs
VOXCOM Authorized Dealers are able to reward customers with programs like LifeSavers Referral Program, Max Your Move and the ScotiaStar Network. |
Click here to learn more about VOXCOM.
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